Customer Service Representative
About the role
We’re hiring Customer Service Representatives to support prescription benefit inquiries for a growing healthcare organization backed by Med-Impact—offering strong stability and career growth.
Schedule
Wed–Sat, 10:00 PM – 8:00 AM CST (Off Sun/Mon/Tues)
Training
4 weeks onsite, Mon–Fri 9:00 AM – 4:00 PM
What You’ll Do
- Handle 30–50 calls/day assisting customers with prescription benefits
- Provide support via phone/email and resolve inquiries using internal systems
- Identify customer needs, resolve issues, and ensure a positive experience
- Maintain call quality, accuracy, and performance metrics
What We’re Looking For
- 2+ years customer service or call center experience (healthcare/insurance preferred)
- Strong communication, problem-solving, and multitasking skills
- Comfortable in a fast-paced, metrics-driven environment
- Basic MS Office skills + ability to handle confidential information
Why Join
- Contract-to-hire with long-term growth and stability
- Fast-paced, team-oriented environment
- Consistent shift assignment (typically 1+ year)
Job Type & Location
This is a Contract to Hire position based out of Fremont, NE.
Pay And Benefits
The pay range for this position is $19.93 - $19.93/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.