Customer Service Representative

About the role

Taking 30-40 inbound calls a day in a queue, examining, assessing, and combining data to provide information on benefits and group insurance programs and utilization. Pinpointing needs for modification or changes in program design and administrative procedures. Recording employee enrollment in benefits. Explaining and interpreting more complex aspects of company insurance programs to employees and dependents. Utilizing specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.

Responsibilities

• Taking 30-40 inbound calls a day in a queue
• Examining, assessing, and combining data to provide information on benefits and group insurance programs and utilization
• Pinpointing needs for modification or changes in program design and administrative procedures
• Recording employee enrollment in benefits
• Explaining and interpreting more complex aspects of company insurance programs to employees and dependents
• Utilizing specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk

Requirements

• MUST - 1 year Customer Service (in-person customer service is fine. Must have patience and compassion, will be learning call center skills during training so don't have to have prior, but is a plus)
• Computer Skills (be able to navigate Office, work through multiple tabs, understand webex)
• Job tenure is heavily factored into hiring decision

Qualifications

• NICE Benefits knowledge
• Call Center (not required, but is helpful)

Skills

• Customer service
• Customer support

Top Skills

• Details Customer service
• Details Customer support

Additional Skills & Qualifications

• Must have 1 year of Customer Service experience
• Must have computer skills to navigate Office and work through multiple tabs
• Must have patience and compassion
• Job tenure is heavily factored into hiring decision

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave), Workplace Type This is a fully onsite position in Salt Lake City,UT.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.