Customer Service Representative
About the role
Description Financial Institution in Shoreview, MN is seeking 5 customer service agents to contact customers that have complaints regarding Home Lending, Business Banking, and Auto products. The right candidate will be making outbound calls to customers and updating account information or requesting information from the customer. 12+ months assignment.
Responsibilities
- Make outbound calls to customers regarding complaints about Home Lending, Business Banking, and Auto products.
- Update account information or request information from the customer.
- Overcome objections during calls.
- Ensure compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements, and government regulations.
- Perform investigative steps to fully identify issues and research product information, terms, conditions, contracts, etc.
- Create correspondence as needed and process complex and/or corrective transactions on-line (including monetary and non-monetary actions).
- Communicate with others (including customers, merchants, clients, executives, agencies, regulatory/governmental representatives, bankers) to ensure resolution of matters.
- Document identified risks and/or problems clearly.
- Generate reports and summarize results.
- May generate reports and summarize results.
- May generate reports and summarize results.
Requirements
- Phone work experience.
- Solid communication skills.
- Ability to overcome objections.
- Attendance and accountability.
- Likes tenure, call center customer service experience.
Skills
- Customer service
- Customer support
- Technical support
Additional Skills & Qualifications
- Highschool Diploma required.
- 3+ years experience with customer contact and some sort of financial services company experience preferred.
- Call Center Experience preferred.
- 2+ years experience in one or more of the following: operations, underwriting, or quality assurance within the financial industry preferred.
- Prior banking or branch/community bank experience helpful.
- Prior experience with deescalating calls preferred.
- Strong interpersonal skills.
- Strong multi-tasking ability.
- Strong written and verbal communication.
- Experience handling multiple cases at once.
Job Type & Location
This is a Contract position based out of Shoreview, MN. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Pay And Benefits
The pay range for this position is $19.21 - $20.00/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.