Customer Service Representative

About the role

We are seeking a Customer Service Representative to join a growing organization that supports healthcare professionals, hospitals, universities, and emergency response teams. This role is ideal for individuals with experience in customer service, administrative support, order entry, retail management, banking, call centers, healthcare administration, or office coordination.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email
• Process customer orders accurately and efficiently
• Create customer quotes and assist with product-related inquiries
• Maintain customer information and documentation within Salesforce and internal systems
• Generate reports and assist with tracking key business metrics
• Collaborate with internal departments to resolve customer issues in a timely manner
• Follow up with customers regarding orders, requests, and account updates
• Support process improvements and administrative projects as needed
• Deliver exceptional customer service and build positive customer relationships

Qualifications

• 1+ year of experience in customer service, administrative support, order entry, call center, banking, retail management, healthcare administration, or a related field
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Able to multitask in a fast-paced office environment
• Experience using Microsoft Office (Outlook, Word, Excel)
• Experience with Salesforce, CRM, or ERP systems is preferred but not required
• Strong organizational skills and ability to manage multiple priorities
• Reliable, professional, and customer-focused

Preferred Experience

• Customer Service Representative
• Order Processing
• Administrative Assistant
• Office Coordinator
• Client Services
• Customer Care
• Sales Support
• Account Support
• Data Entry
• Call Center Representative

Benefits

• Pay Rate: $20.00 per hour
• Benefits may include medical, dental, vision, 401(k), life insurance, disability coverage, transportation benefits, employee assistance programs, and paid time off based on eligibility requirements.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Pay & Benefits

• The pay range for this position is $18.00 - $20.00/hr.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Workplace Type

This is a fully onsite position in Wappingers Falls, NY.

Application Deadline

This position is anticipated to close on Jul 24, 2026.