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Jobs · Customer Service · Missouri

Customer Service Representative

TEKsystems · O'Fallon, MO · 2 wk ago
On-siteCustomer Service$20/hrContract

Position Overview

Serving as the primary point of contact for customers, handling billing inquiries, account concerns, service-related questions, and complaint resolution.

Key Responsibilities

  • Handle a high volume of inbound customer calls in a professional and efficient manner.
  • Investigate and resolve billing inquiries, account discrepancies, and customer concerns.
  • Provide accurate information regarding products, services, and account details.
  • Take ownership of customer issues from initial contact through final resolution.
  • Collaborate with internal departments and business partners to ensure timely issue resolution.
  • Research, analyze, and document customer interactions across multiple systems.
  • Maintain detailed and accurate customer records.
  • Deliver exceptional service while meeting quality, productivity, and performance standards.
  • Support additional teams and assist with special projects or administrative tasks as business needs evolve.
  • Contribute positively to a team-oriented, customer-focused environment.

Qualifications

  • 1+ year of customer service, call center, account support, or related experience preferred.
  • Strong verbal and written communication skills.
  • Able to multitask and manage competing priorities in a fast-paced environment.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proficiency with Microsoft Word, Excel, and other computer-based applications.
  • Strong attention to detail and data entry accuracy.
  • Able to learn new systems and processes quickly.
  • Previous sales or customer retention experience is a plus.

Preferred Skills

  • Call Center Operations
  • Customer Service & Support
  • Account Resolution
  • Billing Support
  • Problem Solving
  • Data Entry
  • Complaint Resolution
  • Multitasking
  • Time Management
  • Cross-Functional Collaboration

Schedule & Work Environment

  • Full-time, on-site position (5 days per week in office).
  • Standard shift: 10:30 AM – 7:00 PM CST.
  • Schedule flexibility required, as business needs may impact shift assignments.

About TEKsystems

  • We are a leading provider of business and technology services.
  • We accelerate business transformation for our customers.
  • We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia.
  • We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

Job Type & Location

  • This is a Contract to Hire position based out of O Fallon, MO.

Pay And Benefits

  • The pay range for this position is $20.00 - $20.00/hr.

Requirements

  • Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
  • Benefits are subject to change and may be subject to specific elections, plan, or program terms.
  • If eligible, the benefits available for this temporary role may include the following:
    • Medical, dental & vision
    • Critical Illness, Accident, and Hospital
    • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
    • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
    • Short and long-term disability
    • Health Spending Account (HSA)
    • Transportation benefits
    • Employee Assistance Program
    • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

  • We are a leading provider of business and technology services.
  • We accelerate business transformation for our customers.
  • We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.
  • We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

San Francisco Fair Chance Ordinance

  • Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

  • It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
  • An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

  • We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.
  • AI helps assess applications and qualifications, but final decisions are made by our hiring team.
  • By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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