Customer Service Representative

About the role

We are currently seeking motivated and customer-focused Customer Service Representatives to join a growing healthcare services organization. This is an excellent opportunity for individuals with call center experience who are looking to build a long-term career within the healthcare industry. This role offers extensive training, clear career advancement opportunities, and the potential to convert to a permanent position. Many individuals who start in this role successfully move into leadership, quality assurance, claims processing, workforce management, pharmacy operations, and other specialized departments.

Responsibilities

• Answer a high volume of inbound customer calls.
• Handle follow-up outbound calls when required.
• Assist customers with prior authorization inquiries and general healthcare-related questions.
• Maintain confidentiality and protect sensitive information.
• Accurately enter and update customer information in multiple systems.
• Document all customer interactions thoroughly and professionally.
• Research and resolve customer concerns.
• Meet productivity, quality, and accuracy standards.
• Navigate several computer applications simultaneously while assisting callers.
• Provide exceptional customer service in a fast-paced call center environment.

Requirements

• Minimum 1 year of recent high-volume call center experience within the last 2–3 years.
• Minimum 1 year of tenure in previous positions.
• Strong customer service and communication skills.
• Proficient computer skills and ability to learn multiple systems.
• Ability to type 30+ words per minute.
• Strong attention to detail and accuracy.
• Ability to work effectively in a structured and metrics-driven environment.
• Reliable attendance and punctuality.

Qualifications

• Healthcare or medical customer service experience.
• Pharmacy, insurance, or benefits experience.
• Pharmacy Technician Certification.
• Bilingual skills.

Training

Training is required and attendance is mandatory. Training Schedule: Monday–Friday 8:00 AM – 4:30 PM. 4 weeks. Participants must successfully complete training assessments with an average score of 90% or higher.

Career Growth Opportunities

• Advance to Tier II Customer Service roles with increased compensation.
• Pursue leadership opportunities.
• Move into departments such as: Quality Assurance, Claims Processing, Workforce Management, Reporting & Analytics, Client Administration, Healthcare Operations, Management.
• Contract employees who convert to full-time positions gain access to additional benefits, career development programs, tuition reimbursement opportunities, incentive programs, and employee discount offerings.

Important

Mandatory overtime is required during January and February.

Apply Today

If you're looking to build a long-term career in healthcare customer service with strong advancement potential and a supportive team environment, apply today.

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Work Schedule

Candidates Must Have Availability Within The Following Hours: 7 days per week. Operating hours: 5:00 AM – 10:00 PM. A set schedule will be assigned after training based on business needs and performance.

Important

Mandatory overtime is required during January and February.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.