Customer Service Representative

About the role

Join our dynamic team and engage in a rewarding role where no two days are the same. Coordinate airbags recall appointments and provide all necessary dealership information. Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes with ease. Accurately document customer concerns to create detailed cases. Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched. Collaborate with teammates for continuous feedback and professional growth. Handle settlement calls with utmost professionalism. Provide comprehensive support and details on claims. Utilize call center software to efficiently manage interactions and data.

Responsibilities

• Coordinate airbags recall appointments and provide all necessary dealership information.
• Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes.
• Accurately document customer concerns to create detailed cases.
• Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched.
• Collaborate with teammates for continuous feedback and professional growth.
• Handle settlement calls with utmost professionalism.
• Provide comprehensive support and details on claims.
• Utilize call center software to efficiently manage interactions and data.

Requirements

• Must be able to work with a team and on their own.
• Must be able to type 35WPM minimum.
• Computer skills - able to navigate multiple screens, tabs, software, etc.
• Previous customer service experience.

Qualifications

• Education: College Degree preferred but equivalent work experience is sufficient.
• Good decision making skills - must be able to work independently with little supervision.

Skills

• Customer service
• Escalations
• Computer Navigation
• Multitasking

Benefits

Top Skills Details: Customer service, Escalations, Computer Navigation, Multitasking

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chino,CA.

Application Deadline

This position is anticipated to close on Jul 21, 2026.