Customer Service Representative

Primary Duties And Responsibilities

• Enter, update, and maintain accurate customer information, order details, and communication records in the CRM and ERP system.
• Process sales orders, purchase orders, and customer quotes with a high level of accuracy.
• Type and prepare detailed order documentation, confirmations, and updates.
• Ensure timely and precise entry of pricing, product specs, and customization details.
• Serve as point of contact for customer inquiries via phone, email, and chat.
• Provide professional, prompt, and clear communication regarding order status.
• Collect and verify required order information from customers.
• Follow up with customers to ensure satisfaction and address any issues.
• Document all customer interactions, changes, and updates.
• Provide backup support for other Customer Service Representatives as needed.
• Participate in special projects, including process documentation and workflow improvements.

Requirements

• PREFERRED QUALIFICATIONS:
• Education: Associate degree preferred, or a combination of relevant education and experience.
• Experience: 2–3 years of customer service, administrative support, or data entry experience. Promotional product industry experience a bonus but not required. Advanced Excel knowledge preferred.

Core Competencies:

• Strong data entry accuracy and attention to detail.
• High proficiency with CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities; able to prioritize multiple tasks.
• Able to work effectively in a fast-paced, deadline-driven team environment.
• Sound judgment, critical thinking, and problem-solving skills.
• Customer-first mindset with the ability to build consultative relationships.
• Adaptable, proactive, and able to manage shifting priorities.

Benefits

• Monday – Friday | 8:00 AM – 5:00 PM
• $20 - $22 per hour
• on-site in Binghamton, NY
• Competitive benefits package including health, dental, and vision insurance, paid time off, paid holidays, 401(k) with company match, and additional voluntary benefits.