Customer Service Representative

Responsibilities

Manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues.

Requirements

• Ability to quickly assess information and make decisions
• Ability to effectively multi-task and quickly navigate multiple systems
• Excellent verbal, written and keyboarding skills
• Proficient with Microsoft Office programs (Outlook, Word)
• High school diploma or GED
• Customer service experience is a plus
• Punctual, dependable, and reliable
• Maintain a positive work environment by acting and communicating in a manner that gets along with customers, clients, vendors, co-workers, and management

Qualifications

People First organization with a mission of putting customers at the center of everything we do. Must be able to communicate effectively and professionally, in a conversational manner. Must remain calm, cool, and collected in a fast-paced, ever-changing environment.

Benefits

• Industry leading benefits
• Multiple and flexible medical plans
• Outstanding PTO program
• Floating Holidays
• Strong 401k program and company match
• Tuition reimbursement plan
• College loan reimbursement
• College scholarship program for dependents
• Parental Leave Program
• Inclusive culture
• Employee engagement events
• Employee resource groups

Pay

Competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. Also includes Company match on 401K.

Schedule

Paid Vacation, Holidays, and Personal Days.