Customer Service Representative

Essential Duties & Responsibilities

• Provides fast and efficient service when relaying billing specific information about products or services, orders, cancellations, or obtaining details of complaints.
• Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.
• Maintains close contact with customers to give updates on progress toward resolution of billing issues.
• Maintains appropriate changes to resolve customers' billing problems.
• Refers unresolved customer billing issues to designated departments for further investigation.
• Uses business software to process voids, credits, cancellations, changes, and payments.
• Keeps records of customer interactions related to billing, recording details of inquiries, complaints, or comments, as well as actions taken.

Job Qualifications

• A High School Diploma or equivalent is required.
• Two (2) or more years of customer service experience is preferred.

Skills

• Excellent verbal and written communication skills.
• Excellent knowledge retention and recall.
• Strong collaborative skills.
• Strong problem-solving skills.
• A customer service orientation.
• Critical thinking skills.
• Active listening skills.
• Computer skills and knowledge of relevant software.