Customer Service Representative

Responsibilities

• Monitor assigned email box and promptly process emails into the CRM database during working hours.
• Edit POC Requests in Gartner's CRM system against daily requests received via email exchange with the internal stakeholders (TAT of 24 hours to be maintained).
• Maintain and update the POC request tracker for operational view on the requests.
• Work alongside the team to drive operational excellence by continuously iterating processes across the prospect lifecycle.
• Support the team in partnering with stakeholders to identify opportunities for efficiency improvements and enhanced experiences to ensure the SLA of 24 hours for EP assignment is met.
• Act swiftly when a received email requires action whether it's taking the action or flagging it to the leadership.
• Actively monitor the request queue and promptly routing requests during shift.

Requirements

• Bachelor's Degree required.
• Passion for client service.
• Strong problem solving skills.
• Willingness to learn with high ambition and drive.
• Time management and organization skills.
• Written and verbal communication skills.
• Analytical mindset.
• Willing to consent to prehire background check and drug screen.

Qualifications

Commensurate with experience.

Skills

N/A

Benefits

• Health, Dental, Vision insurance offered.
• 401k options.
• Opportunity to work with a great team!

Pay

$18.00 / hr

Schedule

Full Time