Customer Service Representative

Job Responsibilities

• Handle a high volume of customer calls and administrative work during an 8 hour shift
• Listen to, document, and provide accurate, satisfactory answers to queries and concerns including but not limited to: estimated time of delivery, basic product availability, invoice and service order status
• Provide accurate information about the status of payments, returns, and refunds to customers, as well as update all payment and customer information as necessary
• Aid customers in navigating their online accounts, as well as other website specific inquiries
• Respond to email inquiries
• Properly escalate customers as needed to address complex situations and/or technical questions
• Provide clear and actionable feedback to team members with the goal of improving overall customer experience

Qualifications

• Ability to work under pressure while maintaining patience and a positive attitude
• Independently motivated
• Proven ability to handle a high volume of calls and administrative work
• Ability to work evenings and weekends
• Typing speed of 40 words per minute, minimum
• Strong listening, as well as verbal and written communication skills
• Adept at multi-tasking and time management

Sweetwater Culture

We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required.

Sweetwater’s culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work.

We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.