Customer Service Representative

Responsibilities

• Research and respond to customer inquiries in person, phone and e-mail
• Issue repair estimates and provide customer with repair process related information
• Review and update customer records on computerized data base, SAP system
• Maintain parts inventory and its replenishment
• Resolve problems through partnerships with appropriate parties/department heads
• Perform due diligence on customer inquiries through oral and written communication
• Research timepieces and parts in the SAP
• Assure the highest level of customer satisfaction including timely and adequate follow up process

Requirements

• Customer service approach
• Attention to detail
• Administration skills
• Ability to work under pressure
• Computer skills: SAP; MS Office
• Flexibility

Profile

The Swatch Group (U.S.) is currently looking for a qualified candidate in our After Sales Service Department to handle a variety of in-coming calls from our consumers. The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status.

Professional Requirements

• Hours: Monday thru Friday 9:30am – 6:00pm, with overtime depending on the need of the business
• Work environment: On-site
• Benefits: Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution), immediate participation in the 401(k) and 100% vested employer match after one year of employment, 18 PTO days per year, 23 PTO after 5 years, 7 days per year of extended paid time off for medical, parental and military leave, Holiday pay, Company paid life insurance and Long Term Disability, Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance, Employee product discount, Internal transfer and growth potential, $500 Employee Referral Bonus program
• Job Location: Metro Way 55, 07094 Secaucus NJ, United States (New Jersey)
• Company Address: The Swatch Group (U.S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA