CUSTOMER SERVICE REPRESENTATIVE

About the role

Join our dynamic team as a Customer Service Representative. We are seeking an enthusiastic individual to provide exceptional customer service through phone and email interactions.

Responsibilities

• Handle incoming calls and emails from customers in a timely and professional manner.
• Resolve customer inquiries and complaints efficiently.
• Process returns and refunds according to company policies.
• Update customer records and maintain accurate information.
• Follow up with customers to ensure satisfaction and gather feedback.

Requirements

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Basic computer skills including proficiency in Microsoft Office applications.
• Experience in customer service preferred but not required.

Qualifications

• Strong problem-solving and conflict resolution skills.
• Positive attitude and ability to handle stressful situations calmly.
• Proficient in using CRM software.

Skills

• Customer service skills.
• Phone and email communication skills.
• Problem-solving skills.
• CRM software proficiency.

Benefits

• Competitive salary.
• Flexible schedule options.
• Health insurance coverage.
• Professional development opportunities.

Pay

$15.00 per hour.

Schedule

Monday to Friday, 8:00 AM to 5:00 PM.

Resources

For more information about this opportunity, visit our resources page.