Customer Service Representative

Schedule

Monday-Friday 8:30 AM-5:30 PM (1 hour unpaid lunch)

Essential Duties and Responsibilities

• Present a positive and professional attitude towards the most difficult customers
• Respond promptly and correctly to inquiries and requests
• Resolve wide variety of problems from analysis through resolution
• Utilize best methods and judgment to handle complex issues
• Work diligently and independently throughout a set schedule
• Understand wide line of fitness equipment at technical, operational and sales levels
• Remain flexible with shifting workflow, assignments and responsibilities
• Communicate constantly with colleagues and management
• Create and edit spreadsheets, emails and reports
• Provide insight and suggestions to improve company processes
• Participate in seasonal overtime work (at 1.5x pay)

Qualifications, Skills, and Knowledge

• Experience interacting with customers and responding to a high volume of social media messages, inquiries, and comments
• Must have Sales experience
• Smart, energetic and upbeat personality
• Patient, calm and confident during difficult interactions
• Excellent written and verbal communication in English
• Creative problem solver and thinker
• Ability to self-train from proper resources and support
• Microsoft Office knowledge - Outlook, Excel and Word
• Strong time-management from organization, multi-tasking, and prioritization skills

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance: Fully covered by the company
• 401k matching, 100% match up to first 3% and 50% match for the next 2%. Eligible to enroll after six months with the company. 100% fully vested
• Paid Sick Leave
• 7 Paid Holidays
• Paid Vacation
• Company provides discounts for fitness equipment for our employees