Customer Service Representative

Sundayy · United States · Yesterday

RemoteRemoteCustomer Service$16–$29/hrFull-time

About The Company

Optum, a subsidiary of UnitedHealth Group, is a leading global organization dedicated to transforming healthcare through innovative technology and compassionate care. With a commitment to improving health outcomes worldwide, Optum leverages data, analytics, and advanced systems to connect individuals with essential health services, pharmacy benefits, and resources. The company fosters a diverse and inclusive culture, emphasizing talent development, comprehensive benefits, and career growth opportunities. By focusing on health equity and community impact, Optum strives to make healthcare more accessible, efficient, and equitable for all populations.

About The Role

The Customer Service Representative position is a vital role within Optum, responsible for delivering exceptional support to customers and pharmacy partners. This full-time, remote opportunity allows you to work from the comfort of your home within designated states including Texas, North Carolina, Florida, Georgia, Missouri, Indiana, South Carolina, Arizona, Kansas, Kentucky, or Oklahoma. The role involves managing inbound and outbound calls, addressing inquiries related to home delivery pharmacy services and pharmacy benefits, and ensuring customer satisfaction through active listening and accurate documentation. The position offers a dynamic environment where performance is recognized and rewarded through incentives, bonuses, and opportunities for advancement. Training is conducted virtually, requiring full engagement and on-camera participation, setting the foundation for success in this customer-centric role.

Responsibilities

Handle 60-80 incoming calls daily from customers and pharmacies regarding pharmacy delivery and benefits
Ask relevant questions and actively listen to customer needs
Document all interactions accurately in the computer systems
Make outbound follow-up calls to customers as needed
Maintain high levels of customer satisfaction through professional and empathetic communication
Participate in scheduled shift changes and bid processes, ranking preferences based on performance
Complete training and adhere to company policies, including on-camera requirements during virtual sessions
Adhere to confidentiality and data security standards for sensitive information
Contribute positively to team performance and meet individual performance metrics

Qualifications

High School Diploma or GED
Must be 18 years of age or older
At least 1 year of customer service experience
Proficiency with computer and Windows PC applications
Basic knowledge of Microsoft Word and Excel
Ability to attend 3-4 weeks of virtual training with 100% attendance
Availability to work any of the scheduled 8-hour shifts within business hours (5:00 am - 11:00 pm local time)
Reside within designated remote states (TX, NC, FL, GA, MO, IN, SC, AZ, KS, KY, OK)

Benefits