Customer Service Representative
Responsibilities
Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.
Present a professional, confident and enthusiastic image to develop trusting relationships with all customers.
Provide high levels of customer account management by properly setting up and maintaining account information and data.
Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities.
Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing.
Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies.
May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs.
Qualifications
- Minimum of 3 years of experience in a customer service role
- Minimum of a High School diploma or GED preferred
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
- Ability to multi-task and prioritize assignments in a team environment
- Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange
Benefits
Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
- Medical, dental, and vision (eligibility after just 30 days of employment)
- Paid time off that increases with tenure
- A 401(k) with company match and immediate vesting
- New employee training program and many opportunities for continued learning and career development
- Disability and life insurance
- Employee recognition program
- Generous tuition assistance program
- Propane discounts
Pay
$17.40 - $21.80 per hour (dependent on experience)
Schedule
This position may be eligible for overtime pay based on business needs.
About the Role
We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition.
Requirements
Minimum of 3 years of experience in a customer service role
Minimum of a High School diploma or GED preferred
Skills
Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
Ability to multi-task and prioritize assignments in a team environment
Benefits
For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: https://jobs.suburbanpropane.com/benefits/
Pay
$17.40 - $21.80 per hour (dependent on experience)
Schedule
This position may be eligible for overtime pay based on business needs.
Application Instructions
Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. For more information about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/
Equal Opportunity Employer
Suburban Propane Partners, L.P. ("Suburban Propane") is an Equal Opportunity Employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.