Customer Service Representative

Key Duties

• Phones: Answering a multi-line phone, Screening and directing calls, Providing basic customer service to callers, Distributing faxes and mail
• Printing, Filing, and Distribution: Maintaining shared inboxes, Printing, filing, and distributing CDC reports
• Email Management: Drafting, requesting approval for, and sending all staff emails
• Data Entry and Requests: Keying, tracking, and following up on maintenance requests, Keying, tracking, and following up on IT-related requests
• Room Maintenance: Maintaining 7th floor conference room, Tidying room at the end of the day
• Support Services: Assisting with AV needs, Approving or rescheduling meetings, as needed, Assisting with conference room scheduling (other conf. rooms)
• Document Preparation: Managers’ Meeting minutes, Preparing newsletter

Preferred Qualifications

• Education: Graduation from an accredited college or university with a bachelor's degree
• Experience: At least one year of full-time increasingly responsible sub-professional experience or paraprofessional or professional experience