Customer Service Representative
About the role
The Stefanini Group is hiring Customer Service Representatives to serve our customers via telephone and email. They thoroughly and efficiently gather participant information, address concerns and issues, educate participants, document interactions, and handle escalated items.
Responsibilities
- Provide excellent customer service and one call issue resolution
- Handle incoming phone calls and assigned email requests along with escalated items
- Assist participants with registration and log in issues
- Assist participants with navigation on the site for their specific program
- Assist participants with overall questions concerning the applications available to them on the private portal
- Work with Account Management on escalated issues of a non-routine nature
- Aid members complete the Health Survey over the phone
- Perform other, varied job-related duties as assigned
Requirements
- High School Diploma or GED
- 1-3 years of experience in a technical call center environment or transferable skills
- Demonstrated customer service and issue resolution skills
- Strong detail orientation and listening skills
- Proficiency in the utilization of computer software applications, including MS Word and MS Excel
- Effectively communicate both verbally and in writing
- Pleasant telephone voice, tone and manner
- Willingness to work a flexible schedule and overtime when needed
- Successful completion of a background check and drug screen is required
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.