Customer Service Representative

Responsibilities

• Takes messages and provides information about location facilities.
• Processes reservation requests, checks guests into reservations, validates parking, posts charges, processes credit card vouchers, and closes guest accounts.
• Serves as a cashier and assists with gift shop sales and restocking merchandise.
• Prepares various reports and prepares correspondence, monthly reports, and other documents.
• Performs general housekeeping in public areas.
• Supports daily operations and agency needs by performing other duties as assigned.

Requirements

• Must be at least 18 years of age.
• Two (2) years of experience in sales, public contact work, handling and processing mail, or general office clerical work; OR an equivalent combination of education and experience.
• Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.
• Some locations may require an employee to possess a valid Driver’s License.

Qualifications

None specified.

Skills

Customer service skills, ability to handle multiple tasks, and proficiency with office equipment and software.

Benefits

None specified.

Pay

The starting pay for this position is $15.00/hr. After successful completion of a one-year trial period with OTRD, the rate of pay may increase to $15.45/hr.

Schedule

Full-time schedule.