Customer Service Representative

About the role

A Customer Service Receptionist Representative serves as the first point of contact for customers, clients, and visitors. This role combines receptionist duties with customer service responsibilities, ensuring a welcoming environment while providing accurate information, resolving inquiries, and supporting daily administrative operations.

Responsibilities

• Greet and welcome visitors, customers, and clients in a friendly and professional manner.
• Answer, screen, and direct incoming phone calls.
• Respond to customer inquiries via phone, email, and in person.
• Schedule appointments and maintain calendars.
• Handle customer complaints and resolve issues promptly or escalate when necessary.
• Maintain customer records and update information in company databases.
• Receive, sort, and distribute mail and deliveries.
• Process transactions, forms, applications, or service requests.
• Aid with general administrative and clerical tasks.
• Ensure the reception area remains organized and presentable.
• Provide information about company products, services, and policies.

Requirements

• A high school qualification or equivalent.
• Customer service excellence.
• Time management.
• Organization and attention to detail.
• Type 45 words per minute.
• Ability to obtain a PERC license within 30 days of employment.
• Ability to relay information in a fast-paced environment.
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances.
• Ability to multitask with different, and sometimes conflicting, events happening at the same time.
• Knowledge of computers, proficiency in Microsoft Office Suite.
• Excellent communication skills to collaborate with others under any type of condition.

Physical Requirements

• Constant – Seeing, hearing, feeling, standing, walking, and sitting.
• Occasional – reaching, stooping, climbing, balancing, driving, bending, twisting, handling paperwork.
• Must be able to pass criminal background check and drug screening.

About Stark Security Inc.

Founded in May 2020, Stark Security Inc. is a professional security services provider proudly serving the Chicagoland area as well as Wisconsin, Iowa, Indiana, and Michigan. Since our incorporation, we have built a strong reputation for reliability, professionalism, and a commitment to excellence in every environment we protect. With a team of approximately 100 highly trained security officers, Stark Security delivers both armed and unarmed security services tailored to meet the specific needs of our clients. From commercial properties and residential communities to special events and high-risk assignments, our officers are prepared, professional, and dedicated to maintaining safe and secure environments. What truly sets Stark Security apart is our people. We take pride in fostering a positive, team-driven culture where officers are supported, respected, and given the tools they need to succeed. Our commitment to strong leadership, ongoing training, and accountability ensures consistent service quality across every location we serve. At Stark Security Inc., we don’t just provide security — we provide peace of mind.

Stark Security Inc.

IL Lic #122.001544.