Customer Service Representative
About the role
The Customer Service Representative position at Stark Exterminators provides uncompromised service support and administration to both internal and external Service Center customers. This role is paid at an hourly rate based on experience.
Responsibilities
- Serve as the first point of contact for internal and external customers through incoming phone calls.
- Determine and resolve issues to provide solutions for every customer concern.
- Absorb incoming calls and schedule services, collect payments, and update customer files.
- Connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid.
- Work in a team atmosphere to meet the service center's monthly goals.
Requirements
- Working knowledge of Microsoft Office Suite
- High school diploma or equivalent
- Professional appearance
- Able to work a minimum of 40 hours per week
- Able to work minimal overtime as needed
Qualifications
Qualified candidates should possess a strong working knowledge of Microsoft Office Suite, a high school diploma or equivalent, a professional appearance, and the ability to work a minimum of 40 hours per week with the potential for overtime.
Skills
Essential skills for this role include computer proficiency, effective problem-solving abilities, and a commitment to delivering an exceptional customer experience.
Benefits
- Generous time off
- 11 paid holidays
- 401(k) with company match
- Roth IRA
- Medical, dental, and vision insurance
- High-deductible HSA
- Telemedicine
- Disability, cancer, and accident insurance
- Health & Wellness Suite
- Optional life insurance
Pay
The pay for this position is based on experience.
Schedule
The schedule for this role is a minimum of 40 hours per week, with the possibility of overtime.
Benefits
- Generous time off
- 11 paid holidays
- 401(k) with company match
- Roth IRA
- Medical, dental, and vision insurance
- High-deductible HSA
- Telemedicine
- Disability, cancer, and accident insurance
- Health & Wellness Suite
- Optional life insurance
Company Culture
At Stark Exterminators, we are part of the Arrow Exterminators family of brands, founded in 1964. We have grown to service 12 states and have several offices in each state to offer a personalized approach to our communities. We are proud to be ranked as the sixth-largest pest and termite control company in the United States. Our company culture is built on family values, creating a welcoming work environment and a successful company. We are committed to providing competitive compensation, a robust benefits package, and a family-oriented culture.
What's in a Day?
In a typical day, a Customer Service Representative will handle incoming calls, determine and resolve issues, schedule services, collect payments, update customer files, and connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. The role operates within a team atmosphere that aims to meet the service center's monthly goals.
Are You Ready?
If you believe you are a good fit for this position, please complete our initial 3-minute, mobile-friendly application to be considered. We look forward to meeting you!
Equal Opportunity Employer
We are an Equal Opportunity Employer and welcome applications from all qualified individuals. Arrow Exterminators is a Drug-Free Workplace and conducts pre-employment drug screens and background checks on all employees.