Customer Service Representative

About the role

Stark Exterminators is seeking a full-time Customer Service Representative to provide exceptional service support and administration to both internal and external Service Center customers.

Responsibilities

• Serve as the first point of contact for internal and external customers through incoming phone calls.
• Determine and resolve issues to ensure customer satisfaction.
• Absorb and update customer files.
• Schedule services and collect payments.
• Connect with customers via outbound calls to ensure technician availability and account payments.
• Work collaboratively within a team to meet monthly service center goals.

Requirements

• Working knowledge of Microsoft Office Suite.
• High school diploma or equivalent.
• Professional appearance.
• Ability to work a minimum of 40 hours per week.
• Willingness to work occasional overtime.

Qualifications

• None specified.

Skills

• Computer skills.
• Problem-solving abilities.
• Commitment to creating an excellent customer experience.

Benefits

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High-deductible HSA.
• Telemedicine.
• Disability, cancer, and accident insurance.
• Health & Wellness Suite (company-paid).
• Additional, optional life insurance.

Pay

The pay is based upon experience.

Schedule

Minimum of 40 hours per week, with occasional overtime.

Benefits

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High-deductible HSA.
• Telemedicine.
• Disability, cancer, and accident insurance.
• Health & Wellness Suite (company-paid).
• Additional, optional life insurance.

What We Offer

• Competitive compensation.
• A robust benefits package.
• A family-oriented company culture.

What You'll Do

As a Customer Service Representative, you will:

• Handle incoming calls to resolve customer issues.
• Absorb and update customer files.
• Schedule services and collect payments.
• Connect with customers via outbound calls to ensure technician availability and account payments.
• Collaborate within a team to meet monthly service center goals.

Equal Opportunity Employer

We are an Equal Opportunity Employer and welcome applications from all qualified individuals. We are also committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military. We are a Drug-Free Workplace and perform Pre-employment Drug Screens and Background Checks on all employees.