Customer Service Representative

About the role

The Customer Service Representative (CSR) at Standex Scientific is responsible for providing customer service support to customers and sales representatives in a fast-paced, friendly environment. Key responsibilities include processing quotations and orders, communicating order status, learning about the organization's products and services, handling customer complaints, and participating in special projects.

Responsibilities

• Provide support to customers and sales representatives via telephone and email
• Process quotations and orders for customers, and communicate order status to customers and sales representatives
• Learn about the organization’s products and services and keep up to date with changes
• Plan and prioritize work tasks to ensure timely and efficient completion
• Review customer complaints and track customer complaint resolution
• Handle complex and escalated customer service issues
• Accurately compile and complete all quotations, work orders and other requests
• Participate in special projects as needed
• Investigate any discrepancies with quotations and orders reported either within or outside the organization
• Advise manager of strategies to improve quality of service and productivity
• Review and propose process improvements to increase efficiency and performance
• Perform other duties as assigned

Requirements

• Bachelor’s degree from a 4-year university preferred
• Two years’ experience in a Customer Service role, preferred experience in manufacturing industry and/or call center
• Must have strong working knowledge of MS Office, prefer experience with ERP
• Must have excellent communication and interpersonal skills in order to communicate rapidly and effectively within the organization and to represent the company in a professional manner to customers and visitors
• Must be discreet, energetic, self-managed, highly ethical and have impeccable attention to detail and time-management skills
• Ability to shift priorities as needed and work in a fast-paced environment

Qualifications

• Must pass drug screen and background check

Skills

• Excellent communication and interpersonal skills
• Strong working knowledge of MS Office
• Discretion, energy, self-management, ethics, attention to detail, and time management
• Ability to handle complex and escalated customer service issues
• Ability to prioritize and manage multiple tasks efficiently

Benefits

• Equal Opportunity Employer

Pay

N/A

Schedule

N/A