Customer Service Representative

About the role

The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

Responsibilities

• Manage and service a designated book of Personal Lines and/or Commercial Lines accounts
• Serve as primary contact for client inquiries regarding coverage, billing, claims, and policy changes
• Provide coverage reviews and recommend appropriate policy options
• Maintain strong client relationships to support retention and cross-selling opportunities
• Process endorsements, renewals, cancellations, reinstatements, and certificates of insurance
• Prepare proposals, quotes, and policy comparisons
• Review policies for accuracy and ensure compliance with underwriting guidelines
• Aid with renewal marketing when necessary
• Communicate with insurance carriers to negotiate coverage and resolve underwriting issues
• Follow up on pending endorsements, claims status, and policy documentation
• Maintain accurate client records in the agency management system
• Ensure all documentation meets regulatory and agency standards
• Adhere to Georgia insurance compliance requirements
• Work closely with producers and agency leadership to support account growth
• Aid with cross-selling and referral opportunities
• Contribute to agency workflow efficiency and customer satisfaction goals

Requirements

No prior experience is necessary.

Qualifications

• Active Georgia Property & Casualty license (preferred)

Skills

• Excellent communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of insurance policies and regulations

Benefits

• Annual Base Salary + Bonus Opportunities
• Paid Time Off (PTO)
• Flexible Schedule
• Career Growth Opportunities
• Retirement Plan
• Hands on Training

Pay

$40,000.00 - $45,000.00 per year

Schedule

Hybrid Remote

Job Type

Full-Time

Job Category

Customer Service

Location

Douglasville,GA,30134,US

Contact Information

Phone: 678-805-0071