Customer Service Representative

Key Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Physical Requirements

• Extended periods of sitting or standing, with routine computer and phone use.
• Routine movement around the office to assist walk-in customers or access equipment.
• Clear verbal and written communication is essential.
• Occasional lifting up to 20 pounds.

Working Conditions

• Primarily an on-site role based in a fast-paced office setting.
• Frequent collaboration with team members and direct interaction with walk-in customers.
• Dynamic, deadline-driven environment.

Minimum Qualifications

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.
• Bilingual (English/Spanish) preferred.
• Intermediate ERP system skills for transaction management.
• Experience in B2B relationship management within building materials distribution.

Preferred Qualifications

• Proven sales and customer support experience.
• Strong communication, presentation, and active listening skills.
• Skilled in multitasking, prioritization, and time management.
• Proficient in CRM and ERP systems for tracking and transactions.
• Effective problem-solving and collaboration across departments.
• Strong product knowledge and interest in building materials.
• Bilingual (English/Spanish) Preferred, Other Languages a Plus.
• Analytical mindset with ability to interpret sales data.
• Committed to continuous learning and professional growth.
• Valid driver’s license, clean record, and reliable transportation.
• Able to pass background checks and drug screening.

Minimum Education

A high school diploma or equivalent is required.

Preferred Education

An associate's or bachelor's degree in communications or business management is preferred.

Minimum Years Of Work Experience

1-2 years of customer service experience is required.

Competencies

• Customer Focus: Builds strong relationships and delivers personalized service.
• Effective Communication: Clear, professional verbal and written interactions.
• Sales Acumen: Identifies opportunities and drives business growth.
• CRM & ERP Proficiency: Manages customer data and transactions efficiently.
• Team Collaboration: Works cross-functionally with sales, logistics, and warehouse teams.
• Problem Solving: Resolves issues with strategic thinking and empathy.
• Time Management: Prioritizes tasks in a fast-paced, deadline-driven environment.
• Innovation & Learning: Adapts quickly and embraces continuous development.
• Trust & Integrity: Demonstrates reliability and alignment with company values.
• Cultural Fit: Embodies the “Make Money and Have Fun!” mindset.