Customer Service Representative

Job Summary

Job Duties

• Achieves level-specific expectations of productivity and accuracy, while processing customer requests such as: Entry of multiple order types (initial, remake, repair parts etc.)
  • Change/cancel/Out of Spec requests and order statuses
  • Issuing credits (85%)
• Maintains current product/account/systems knowledge in order to perform tasks in compliance with standard procedures. (10%)
• Completes other related duties as assigned by Supervisor. (5%)

Requirements

• Education and Experience
  • High School Diploma required
  • Minimum of one year combined customer service experience and/or related education
• Personal computer experience
• Knowledge, Skills, And Abilities
  • Excellent communication skills (written, oral, listening, approachable)
  • Computer skills meet processing requirements - 30 WPM, and ability to perform basic functions independently

Benefits

• The Company offers the following benefits for this position, subject to applicable eligibility requirements:
  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) retirement plan with up to 5% company match of eligible contributions
  • life insurance
  • long-term disability insurance
  • short-term disability insurance
  • paid sick time at an amount that meets or exceeds all local requirements
  • paid vacation time (pro-rated for the current year based on start date)
  • paid holidays per year
  • one paid volunteer day off per year

Pay and Schedule

• The annual base/hourly wage for this position is reasonably expected to be $17.50 an hour.
• Factors which may affect starting pay may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Schedule

• This position requires a flexible work schedule of 40 hours per week, which may include Saturday hours of 9:30 a.m. - 6 p.m.