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Jobs · Customer Service · California

Customer Service Representative

Spiral · Ontario, CA · 2 mo ago
On-siteCustomer Service$16/hrFull-time

About the role

Spiral Group is an automotive parts importer with over 20 years of experience. We supply major retailers across the country and aim to make it easy for customers to upgrade and replace their wheels. We are currently seeking proactive and positive customer service representatives to join our growing team.

Responsibilities

  • Manage customer phone calls and provide technical and sales support
  • Process orders, keep records of customer interactions, file documents, and assist with data entry and analysis
  • Provide recommendations based on customer needs and requirements
  • Identify customer needs to help improve customer experience

Requirements

  • Excellent written and verbal communication skills
  • Must be able to effectively communicate with all levels of management and customers professionally
  • Professional appearance and a positive, problem-solving attitude
  • High school degree or equivalent
  • Must be computer literate (Microsoft Office (Excel, Word, Outlook), Google Chrome, Internet Explorer)
  • Must speak fluent English

Nice-to-haves

  • Automotive enthusiast and mechanically inclined
  • Previous customer support or service experience
  • Willingness to work with a flexible schedule
  • Bachelor's degree or degree in progress

Benefits

We offer a starting hourly salary of $16 plus bonus. Both part-time and full-time positions are available. On-the-job training will be provided, and there are many opportunities for growth and advancement within the team.

Pay

$16 per hour

Schedule

Flexible scheduling options available

Skills

Excellent written and verbal communication skills, professional appearance and attitude, computer literacy (Microsoft Office, Google Chrome, Internet Explorer), fluency in English, and ability to identify customer needs and provide solutions.

Benefits

Training for all new employees, benefits including a starting hourly salary of $16 plus bonus, opportunities for growth and advancement, and on-the-job training will be provided.

Application

Please apply at https://apply.workable.com/spiral-group/j/259ABB3AFB/apply/

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