Customer Service Representative

About the role

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Responsibilities

• Learn about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
• Represent a Fortune 100 company and be the voice of Spectrum
• Troubleshoot and resolve technical issues related to cable and video services
• Navigate computer systems and learn a lot about our business during your shift
• Resolve TV inquiries while creating best-in-class customer experiences
• Interact with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more

Requirements

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English
• Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, multi-tasking, customer service
• Abilities: Dependable, professional, solution-oriented, results-driven, resilient

Qualifications

• High school diploma or equivalent
• Ability to work a variety of schedules including nights, weekends, and holidays
• Ability to read, write, speak and understand English
• 6+ months of customer service experience
• 1+ year working with computers and software applications
• 6+ months of heavy volume phone experience in customer service or a call center
• MS Office, computer skills, typing
• Communication, organization, time management, multi-tasking, customer service
• Dependable, professional, solution-oriented, results-driven, resilient

Skills

• Communication
• Organization
• Time management
• Multitasking
• Customer service

Benefits

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Pay

The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Schedule

Ability to work a variety of schedules including nights, weekends, and holidays.