Customer Service Representative

What You’ll Be Doing

• Manage customer accounts and process orders using Epicor P21 and Salesforce.
• Collect customer payments and follow up on open receivables.
• Provide real-time and accurate information about product availability and order status.
• Identify and escalate customer issues.
• Auxiliary role in assisting customers in scheduling viewing appointments and facilitating walk-in quartz slab viewings.
• Collaborate with Operations, Sales, and Accounting teams on customer accounts, orders, and delivery status.
• Act as a backup Customer Service Representative (CSR) for other US locations, as needed.
• Perform additional duties as required and/or requested.

Qualifications

• A high degree of experience and comfort with computer software.
• Attention to details, establishment of priorities, meeting deadlines, and working independently in a small office with a remote team.
• Sound judgment and problem-solving capabilities.
• Clean criminal and driving record.

Skills

• Outgoing personality.
• Perseverance.
• Outstanding communication skills.
• Ability to multi-task.
• Self-reliance.
• Great time management skills.
• Experience using Microsoft 365, Salesforce (preferred), and comfortable navigating computer software.
• Positive and self-motivated individual who can work independently.

Pay

Market competitive hourly rate.

Schedule

Great Monday through Friday schedule.

Benefits

• 90% company-paid medical & dental healthcare plans, and vision insurance available.
• Matching 401K program.
• Paid time off.
• Paid holidays.