Customer Service Representative

About the role

As a Spectrum Mobile Customer Service Representative, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. You will resolve a variety of topics including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more.

Responsibilities

• Learn about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
• Represent Spectrum as the voice of the company
• Interact with customers through inbound calls to resolve various issues
• Create best-in-class customer experiences by resolving mobile customer inquiries
• Work independently in an open, friendly environment while collaborating with a supportive team

Requirements

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, multi-tasking, customer service
• Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient

Benefits

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.