Customer Service Representative

About the role

Dial Duron Service Co. is seeking a Customer Service Representative/Dispatcher to join their growing team.

Responsibilities

- Answer incoming customer requests and inquiries in a professional & friendly manner - Act as a liaison between customers, technicians, salespersons & management - Schedule service and routine maintenance appointments - Maintain & update customer records based on interactions - Process invoice payments - Provide information about products and services - Troubleshoot and resolve customer issues and concerns - Develop & maintain a knowledge base of the evolving products & services that benefit our customers - Participate in in-house training on products & services needed by our customers& office software required to fulfill this position - Additional duties as assigned.

Requirements

- $18 - $23 / hr - Monday - Friday 9a - 6p and Saturday - Sunday 8a - 5p (rotating weekends) - Minimum of 1-year administrative or customer service experience in an office setting is required - Knowledge in Microsoft Office is a required - Service Titan is a plus - Ability to easily cultivate strong rapport with customers and co-workers - Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion - Work well independently & with integrity in a structured yet relaxed environment - Enjoy patiently, empathetically helping others - Excellent written and verbal communication skills

Physical Requirements

- Perform work while sitting and/or standing at an individual work station or office - Communicate verbally via phone or other communication device. - Ability to stand, walk and sit; talk or hear, both in person and by telephone - Use hands to type, handle or feel objects or controls; reach with hands and arms. - Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds. - Work is usually performed in an indoor office environment.

Benefits

- Reliable, Year-Round Work - Weekly Paychecks - Paid Time Off and Paid Holidays - Comprehensive Medical, Dental and Vision Benefits - Health savings accounting - Flexible spending account - Employee discounts - Company paid short term life insurance - Life insurance This is a Non-Exempt position.