Customer Service Representative

Provide an unrivaled Customer Experience Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times.Provide responsive and reliable customer service via phone & emailUse of ERP system to process sales orders, shipments, Credits/Debits & RMA’s.Knowing the product line to help troubleshootAbility to work alongside multiple departments (Insurance, Billing, Inside Sales) to ensure our customers are fully taken care of.Other duties as assigned. More about you: High School Diploma or equivalentMinimum of 2 years of Customer Service experience A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! What we offer: Medical, dental and vision coverage*Health Savings, Health Reimbursement, Flexible Spending/Dependent Care AccountsTeleHealth options401k plan with company match*Company paid life/ad&d insuranceAdditional supplemental life/ad&d coverage available Company paid Short/Long-Term Disability coverage (STD/LTD)STD LTD Buy-ups available Accident/Hospital Indemnity coverageLegal/ID Theft AssistancePTO (or sick and vacation time), floating Diversity Day, & paid holidays*Paid parental bonding leaveEmployee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)Robust Internal Career Growth opportunitiesTuition reimbursementHearing aid discount for employees and familyInternal social recognition platformPlan rules/offerings dependent upon group Company/location. This role's pay range is between $21.53/hr - $32.30/hr (based on location). This role is also eligible for bonus. How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.