Customer Service Representative

Duties and Responsibilities

• Holds Solidarity’s Catholic and Christian identity and fosters its teachings.
• Complies with company guidelines, especially those related to quality of service.
• Communicates effectively with Members and Providers via multiple channels in a professional manner, ensuring they feel heard, supported, and respected.
• Solves standard issues related to Medical Needs, Membership, and Account Updates.
• Understands Solidarity’s mission and vision.
• Provides product and service information to existing members regarding sharing guidelines.
• Maintains accurate Member accounts by documenting interactions with detail of inquiries, concerns, and resolutions in internal systems.
• Identifies opportunities to update or improve Service Experience policies and procedures and makes recommendations to appropriate staff.
• Performs other related duties as assigned.

Required Qualifications and Skills

• Excellent verbal and written communication skills.
• Excellent active listening skills.
• Knowledge of customer service principles.
• Organized with attention to detail.
• Able to resolve Member complaints and concerns while maintaining a professional and calm demeanor.
• Ability to provide proof of eligibility to legally work in the United States.
• Proficient in managing multiple systems and prioritizing effectively.

Education and Experience

• High school diploma or equivalent.
• At least one year of customer service experience required.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.

Working Environment

Professional office setting.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.