Customer Service Representative

Description

Smurfit Westrock is a leading provider of sustainable packaging solutions. The company is dedicated to creating efficient and scalable paper and packaging solutions to address complex packaging challenges. They are committed to delivering value to their shareholders, customers, employees, and the communities they serve.

Requirements

• High School Diploma or GED
• Associates Degree in Business or similar field (Preferred)
• Experience in account management and customer experience (Essential)
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook (Essential)

Competencies

• Superior verbal and written communication skills
• Demonstrated ability to interact daily with customers at all organizational levels
• Willing and able to accommodate travel when needed
• Astute interpersonal relationship management
• Positive, professional attitude
• Quality and customer service driven to consistently delight customers
• Strong initiative, self-motivated, proactive, and resourceful
• Utilizes strong organizational and prioritization skills
• Team player who is willing to go above and beyond to help others

Job Duties

• Desire to build and optimize customer relationships daily, while driving customer satisfaction
• Become a main point of contact for the customer account base
• Perform day to day management of the assigned accounts and have complete awareness, daily, of the top account’s activity
• Accurately input POs and various categories of data
• Manage inventory levels of finished goods, raw materials, etc.
• Actively monitor and manage Accounts Receivables/Invoicing across given accounts
• Run daily reports to optimize plant operations
• File and organize invoicing and POs
• Provide timely, detailed, and accurate reporting to internal and external audiences
• Champion customer needs/concerns from the account base to the Customer Service Manager and across the internal departments
• Other duties as assigned

Qualifications

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.