Customer Service Representative
SkillOnNet · New Jersey, United States · 3 wk ago
On-siteCustomer ServiceFull-time
Responsibilities
- Effectively communicating with customers in their designated language
- A high emphasis on quality, with particular attention to detail and accuracy
- Providing an outstanding client experience and resolving issues on first contact
- Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution
- Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way
- Escalate requests where needed
- Thoroughly investigating player concerns
- Promote a “Safer Gaming” philosophy
- Stay up-to-date on rules, processes, and licensing needs
- Contribute to collective effort by achieving necessary results
- Taking part in the Onboarding Programs
Requirements
- English fluency
- Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training
- Strong communication/public relations along with active listening skills required
- Customer orientation and the ability to adapt and respond to diverse sorts of characters
- Proficiency working on computers and touch typing are required
- Ability to perform under pressure
- Accountability and conscientiousness
- Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data
Qualifications
- Spanish fluency is considered an advantage but not a requirement
Skills
- Customer Service
- Communication
- Problem Solving
- Adaptability
- Technical Proficiency
Benefits
- Excellent work environment
- Attractive salary package
- Monetary vouchers on Birthdays and other special occasions
- Option to enrol in Company's medical insurance plan
- Exciting company activities including monthly corporate gatherings, competitions, daily snacks and many other activities
- Casual Dress Code
- A chance to advance professionally inside one of the world's largest iGaming organisations