Customer Service Representative

Primary Responsibilities

• Partner with internal departments to deliver timely, accurate, and professional customer service.
• Answer and route incoming phone calls for the Property & Casualty Pool and Workers’ Compensation Fund.
• Aid members with online portal access, claims submissions, and filling out vital forms.
• Generate quotes, endorsements, certificates, surety bonds, invoices, and review builders risk applications.
• Collect and compile applications and supporting data for underwriters, reinsurers, and other stakeholders.
• Perform administrative duties for the Property Casualty and Workers’ Compensation Department.
• Reconcile data such as property schedules, loss experience, payroll audits, and other exposures.
• Effectively communicate with external members and internal team to assist with understanding coverage and department processes.
• Aid underwriting and sales with a variety of assigned tasks during the PC/WC renewal cycle.
• Follow all departmental guidelines and best practices.
• Ensure all questions are routed to the appropriate team member.
• Assist with special projects as assigned by the Associate Director of PC/WC.

Required Qualifications

• A degree in a related field or equivalent experience in insurance.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Effective time management skills.
• Ability to work independently and as part of a team.
• Maintain a high level of professionalism.
• Flexibility to learn on the job and maintain a positive attitude.