Customer Service Representative

About the role

You’re the first face customers see and the most important memory, because you’ll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required – just bring your customer centric attitude and we’ll teach you the rest! Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust.

Responsibilities

• Provide outstanding customer service both on the phone and in-person.
• Market for new and continued customer business.
• Prepare and process loans and income tax returns.

Requirements

• No prior finance experience required – just bring a customer‑centric attitude.

Benefits

• TOP‑of‑the‑line training with pay increase incentives, including hands‑on and online training.
• Excellent benefits bundle: medical insurance (minimal cost to employee), dental, life insurance, short‑ and long‑term disability, profit sharing, 401(k) with company matching, paid sick, holiday, and vacation time.
• Monthly bonus potential when your team meets branch goals.
• Community service involvement: ongoing contributions to charities, local food banks, educational institutions, and more.
• Growth potential: pathway for career advancement and talent development.
• Company history: leader in financial services since 1955, providing installment loans and income tax preparation.
• At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.