Customer Service Representative

Description

Do you thrive on making a positive, lasting impact on people?

Are you bilingual in English and Spanish?

Do you have customer service experience?

Are you looking for an opportunity to learn a new industry, with paid on the job training?

Do you want multiple opportunities to advance your career?

Do you want to work in an open, office environment?

You’re the first face customers see and the most important memory, because you’ll be the one who helps them, over the phone and in-person, when they have a financial need.

No prior finance experience required – just bring your customer centric attitude and we’ll teach you the rest!

Provide outstanding customer service

• Both on the phone and in-person
• Maintain a positive and professional demeanor at all times
• Handle inquiries and concerns professionally and efficiently
• Ensure customer satisfaction through excellent communication skills

Market for new and continued customer business

• Identify potential leads and nurture relationships
• Engage in proactive outreach to existing and prospective clients
• Utilize various marketing channels to promote products and services

Prepare and process loans and income tax returns

• Assist customers in completing loan applications and processing paperwork
• Work closely with internal teams to ensure accurate and timely loan approvals
• Support customers through the tax preparation process, ensuring compliance with tax laws

Benefits

• TOP-of-the-line training with pay increase incentives
• Hands-on and online training included
• Excellent benefits bundle including medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time
• Monthly Bonus Potential – Earn a monthly bonus when your team meets branch goals

Community Service

• Pro-active members of the community
• Ongoing contributions to charities, local food banks, educational institutions, and more

Growth Potential

• Foster employees’ talents and provide a pathway for individual career growth
• Leader in the financial services industry since 1955
• Easy and safe installment loans and income tax preparation provided to the communities where we operate

About the Role

We offer:

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training.

We are committed to helping you build a solid foundation and do your job to the best of your abilities.

Qualifications

Customer service experience is preferred but not required.

Bilingual in English and Spanish is a must.

Strong communication and interpersonal skills are essential.

Basic computer skills are required.

Ability to work independently and as part of a team is necessary.

Previous finance experience is not required.

Positive attitude and willingness to learn are key.

Skills

Excellent communication skills

Proficiency in English and Spanish

Customer service experience

Basic computer skills

Benefits

• Medical insurance (minimal cost to the employee)
• Dental
• Life insurance
• Short-and long-term disability
• Profit sharing
• 401k with company matching
• Paid sick, holiday, and vacation time
• Monthly Bonus Potential – Earn a monthly bonus when your team meets branch goals

Pay

Salary range: $20-$25 per hour

Schedule

Full-time position available