Customer Service Representative

About the Role

The Customer Service Representative is responsible for the cleanliness and sanitation of all assigned areas, performing janitorial duties while maintaining safety and professionalism.

Responsibilities

• Perform all duties listed on the daily schedule, including janitorial tasks
• Operate motorized cleaning equipment and maintain assigned areas
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Work collaboratively with team members and follow direction from supervision
• Perform repetitive tasks and maintain a clean work area
• Adhere to all protocols, company procedures, policies, and rules
• Communicate professionally with leads, supervisors, co-workers, managers, and customers
• Fill in during staff shortages and support shift lead in completing punch-list items
• Use proper personal protective equipment and maintain a professional appearance
• Understand customer service principles, reporting systems, and environmental standards

Requirements

• 3–6 months of training or experience preferred; equivalent combination of education and experience accepted
• Valid driver’s license may be required
• Completion of all safety and task training certification
• Forklift certification may be required
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods, equipment, and chemicals, including safe and efficient use
• Bilingual skills are a plus

Physical Demands

• Frequently required to sit, talk, or listen
• Must be able to lift and/or move up to 35 pounds
• Reasonable accommodations may be made for individuals with disabilities

Schedule

Monday – Friday, 7:00 AM – 3:30 PM

Pay

$15 – $16 per hour

Benefits

SBM offers comprehensive benefit packages. For details, visit SBM's careers page.