Customer Service Representative

Roles & Responsibilities

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Repeat repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Qualifications

• No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
• May be required to have a valid driver’s license.
• Completed all safety and task training certification.
• May be required to be forklift certified.
• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods and equipment and willing to share with team
• Knowledge of the upkeep and care of the cleaning equipment
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use

Physical Demands & Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to sit and talk or listen.
• The employee must be able to lift and/or move up to 35 pounds.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Shifts & Compensation

• Mon- Fri: 8:00 A.M - 5:00 P.M.
• $14.00-$15.00 per hour.

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers.