Customer Service Representative

Key Responsibilities

• Greet and check in families with warmth and enthusiasm
• Answer phones and respond to questions with clarity, positivity, and professionalism
• Maintain a secure and wellorganized front desk environment
• Offer tours and share helpful program information with new and prospective families
• Guide families to their classrooms and activity areas
• Aid with scheduling makeups, processing payments, completing enrollments, and ensuring families get the support they need
• Support all staff throughout the shift to ensure smooth and safe operations

Requirements

• Friendly, outgoing, and professional personality that aligns with our supportive, family-centered atmosphere
• Strong customer service and communication skills
• Comfortable interacting with children, parents, and visitors from all backgrounds
• Observant, confident, and mindful of safety and security
• Ability to multitask and adapt in a fast-paced environment
• Comfortable using computers and eager to learn our systems
• High school diploma required
• Previous customer service experience preferred

Schedule

Monday–Thursday evenings and Saturdays (20-25 hours per week)

Benefits

• Paid time off and paid holidays
• Free childcare while working, dependent upon availability
• Tuition credits toward lessons for your children or grandchildren at Salem