Customer Service Representative

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Pay

Hourly rate: $22.00 per hour based on experience.

Schedule

Monday-Friday 7:00 a.m. – 3:30 p.m.

Benefits

• Medical, Dental, Vision Benefits start at 30 Days
• 401(k) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Responsibilities

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations.
• Execute customer communication protocol.
• Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands.
• Workflow management: enhance productivity through effective scheduling and planning.
• Generate purchase/repair orders and maintenance of files.
• Parts management: contribute to cost containment through inventory planning and warranty.
• Ensures compliance with all company, local, state, federal and other regulatory agencies policies.
• Performs other duties as assigned.

Additional Responsibilities

This position works cross-functionally across Sales, Marketing, Operations, and Asset Management while utilizing excellent customer communication skills. The individual is responsible for inbound sales calls, maintains appropriate inventory levels, interacts with customers, gives information in response to inquiries, resolves customer complaints, and answers customers' questions.

Skills and Abilities

• Strong verbal and written communication skills.
• Ability to convey both verbal and written communication that has the desired effect.
• Goal-oriented, drive for results, assertive, and deal well with ambiguity.
• Possesses a high degree of initiative.
• Must have high level of energy and be a self-motivated and self-directed person.
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
• Ability to focus on multiple projects and activities simultaneously.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Demonstrates customer service skills.

Qualifications

• High School diploma or GED required.
• One (1) year or more in sales and/or customer service required.
• DOT Regulated: No.

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.