Customer Service Representative

About the role

We are immediately hiring a Customer Service Representative in Etna, OH for our Supply Chain Solutions division.

Responsibilities

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations.
• Execute customer communication protocol.
• Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands.
• Workflow management: enhance productivity through effective scheduling and planning.
• Generate purchase/repair orders and maintain files.
• Parts management: contribute to cost containment through inventory planning and warranty.

Requirements

• H.S. diploma/GED required.
• One (1) year or more in sales and/or customer service required.

Qualifications

• Strong verbal and written communication skills.
• Ability to get both verbal and written communication across that has the desired effect.
• Goal oriented, drive for results, assertive, and deal well with ambiguity.
• Must have high level of energy and be a self-motivated and self-directed person.
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
• Able to focus on multiple projects and activities simultaneously.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Demonstrates customer service skills.

Benefits

• Medical, Dental, Vision Benefits start at 30 Days.
• 401 (K) Savings Plan with a company match.
• Discounted employee stock purchase options.
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more.
• All major holidays paid and Paid time off within your first year.
• Up to 12 weeks paid maternity leave.

Pay

Pay Type: Non-Exempt / Paid Weekly
Hourly Pay: $23.00 based on experience

Schedule

Monday-Friday, 3:30pm to 12:00 am with flexibility to work additional hours depending on the business needs.