Customer Service Representative

About the role

As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Maintain progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Requirements

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
• A high school diploma or equivalent
• One year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

Qualifications

At a minimum, you’ll need experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It’d be great if you also have a high school diploma or equivalent, one year related experience preferably within a call center environment, strong customer service skills and the ability to satisfactorily resolve issues, solid ability to multitask with exceptional organizational skills, and the ability to thrive under pressure while delivering solutions that exceed customer expectations.

Skills

• Microsoft Office proficiency (MS Project, Word, Excel, PowerPoint)
• High school diploma or equivalent
• Call center experience
• Customer service skills
• Organizational skills
• Pressure management

Benefits

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days

Pay

TBD

Schedule

TBD

Benefits

TBD

Application Instructions

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

Equal Opportunity/Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.