Customer Service Representative
About the role
As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.
Responsibilities
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Maintain progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Requirements
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
- A high school diploma or equivalent
- One year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Qualifications
At a minimum, you’ll need experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It’d be great if you also have a high school diploma or equivalent, one year related experience preferably within a call center environment, strong customer service skills and the ability to satisfactorily resolve issues, solid ability to multitask with exceptional organizational skills, and the ability to thrive under pressure while delivering solutions that exceed customer expectations.
Skills
- Microsoft Office proficiency (MS Project, Word, Excel, PowerPoint)
- Customer service skills
- Organizational skills
- Problem-solving abilities
- Ability to handle multiple tasks simultaneously
- Pressure management
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Pay
Details on pay are not specified in the job posting.
Schedule
Details on schedule are not specified in the job posting.
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.