Customer Service Representative

About the role

This role is a full-time, salary role that directly reports to the Director of Sales. This role will be in office, M-F, 8am - 4:30pm in our home base of San Antonio, TX.

About You

You’re a proactive and customer-focused professional who thrives on building strong relationships and delivering exceptional service. You take pride in being the first point of contact, guiding customers from initial inquiry through to final installation with clarity and care. Your communication skills, both verbal and digital, are top-notch, and you approach every interaction with a positive, solutions-oriented mindset. Organized, detail-driven, and adaptable, you manage multiple tasks with ease and never lose sight of quality, teamwork, or customer satisfaction.

Essential Functions

• Initial Inquiries: Act as the initial point of contact for inbound requests for information by phone, email, or website. Occasionally provide pricing and quotations to sales representatives
• Product Knowledge: Respond to questions about RPH products and the specific needs of the project
• Sales Orders: Complete sales orders and coordinate with finance department to ensure orders are promptly entered into the fulfillment queue
• Post-Sale Support: Provide updates as needed and respond to customer inquiries about their order including delivery timelines, shipping information, installation issues, and product issues

Core Requirements

• 3-5 years of experience in relevant commercial building products or construction business a plus: commercial roofing, HVAC, plumbing, electrical or mechanical
• Excellent verbal, written, and digital communication skills
• Customer-first mentality
• Team player
• Able to manage multiple workstreams simultaneously
• Proficient in Hubspot, NetSuite (or similar ERP system), Microsoft Office and Teams

Details

• The starting compensation range for this position is $55,000 – $70,000/yr and will be determined based upon a candidate’s experience.
• The typical working hours for this position will be Monday – Friday, 8 am – 4:30pm CST pm but can vary occasionally
• This job position is exempt to overtime as determined by the FLSA standards.