Customer Service Representative

About the role

The Customer Service Representative at Route 516 Animal Hospital plays a crucial role in creating a warm, efficient, and welcoming environment for both clients and pets. This position is part of a team-first culture that values compassion, connection, and care.

Responsibilities

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

Requirements

• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Tech-savvy and confident navigating digital systems and patient charts.
• Eager to grow your skills in a hospital that values professional development and team culture.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or a related field preferred.
• Strong organizational and communication skills.
• Ability to multitask and manage multiple priorities.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Excellent interpersonal and communication skills.
• Customer service orientation.
• Attention to detail.
• Ability to handle stressful situations calmly and professionally.
• Basic computer skills, including proficiency with Microsoft Office.

Benefits

• Competitive pay, based on experience.
• Medical, dental, vision, and life insurance.
• Free virtual mental healthcare for household (13+).
• Generous CE allowance + paid CE time.
• Uniform allowance.
• Pet care discounts for your personal pets.
• PTO, floating holidays, parental leave, and military leave.
• A robust Employee Assistance Program (from finances to wellness and everything in between).
• A 401(k) with up to 5% company match.

Pay

Competitive pay, based on experience.

Schedule

Part-time schedule available.