Customer Service Representative

Responsibilities

• Serve as the first point of contact for customers, providing exceptional service
• Convert inbound calls into scheduled service appointments across various divisions
• Manage scheduling, rescheduling, and appointment confirmations to optimize technician availability
• Accurately document customer interactions and update records in company systems
• Prioritize urgent service requests and conduct outbound follow-up calls
• Support revenue growth through excellent service, follow-up, and membership sales
• Collaborate with dispatch, sales, and field teams to ensure smooth customer experience
• Meet performance metrics such as booking rate, call quality, and customer satisfaction

Requirements

• Previous customer service, call center, or inside sales experience
• Strong communication, multitasking, and time management skills
• Proficiency in computer systems and data entry
• Positive attitude and customer-first mindset
• Dependability and reliable attendance

Preferred Qualifications

• Experience in home services industry
• CRM software experience
• Bilingual English/Spanish

Benefits

• Competitive pay with performance incentives
• Health coverage
• 401(k)
• Paid time off
• Ongoing training
• Opportunities for career growth within an expanding organization