Customer Service Representative

Role Overview

Join a seasonal Customer Service team supporting LEGO fans worldwide during peak times. As a Customer Service Representative, you'll handle inquiries via phone and email, providing building tips, troubleshooting, and locating rare parts.

Responsibilities

• Engage with consumers, building strong relationships in a fun manner
• Assess and resolve brick-related issues using various tools
• Work flexibly across shifts, including weekends, after training
• Participate in in-person training and on-the-job support

Qualifications & Skills

• Experience in customer service or inbound sales, preferably retail
• Ability to work in a fast-paced, team environment
• Strong IT skills, attention to detail, and multi-tasking ability
• Comfort with virtual assessments and remote work setup

Key Attributes

• Energetic, compassionate, adaptable, and able to keep calm under pressure
• Willingness to work flexible hours, including some weekends
• Ability to build engaging connections with fans and resolve diverse queries effectively